GoodwillFinds Reviews

I ordered this because it was listed like a genuine designer bag, but once it arrived, something felt off right away. The stitching didn’t look quite right, and the tags seemed different from what I’d expect on the real thing. I reached out for help, but the response was underwhelming. I’m disappointed and would expect some kind of refund or compensation for this

This wasn’t as described at all. I thought I was ordering one thing, but what showed up didn’t match the listing. It’s really frustrating because now I have to go through too many steps just to return it or get it sorted out.

I was really a little unsure about ordering at first, but everything ended up going smoothly. My stuff shipped out and arrived when it said it would, and the tracking updated okay along the way. Everything was in the box too. It took a few days, so not super fast, but reliable enough. I’d order again if I found something I really wanted.

So... my order tracking made zero sense. It kept showing different updates, then eventually just stopped updating altogether. There was no clear delivery date and I didn’t really get any helpful answers, so I kept checking it over and over. i don’t think I’ll be shopping here again.

My order just got canceled out of nowhere, and when I asked customer service about it, they didn’t really explain much of anything. It was kind of just like, okay, so what now? Annoying, and not a great experience for me

I ordered from them twice, and both times the item showed as in stock when it actually wasn’t. Instead of it feeling like they’d fix their inventory issue, it kind of felt like they made it my problem to deal with the hassle all over again

The item was listed as being in good condition, but when it arrived it had more scratches than I expected and was a bit dirty. It was a little disappointing, though hopefully it was just an oversight

I tried to return an item, the whole process ended up being a lot more frustrating than it needed to be. It wasn’t very clear what steps I was supposed to follow, and getting a response took longer than I would’ve liked. I’m still waiting for the refund to be fully sorted out, which is kind of disappointing. I guess it is what it is at this point, but it definitely feels like once your order ships, you’re mostly left to figure things out on your own. I don’t think I’ll be ordering from goodwillfinds.com again.

I was assuming the shipping would be around the usual rate, but it ended up being higher than I expected. Maybe I missed something at checkout, but it definitely felt a bit too much.

I thought I’d find some decent deals, but once you add shipping, a lot of the prices are just way too high. Some used items are basically priced like they’re brand new, which kind of defeats the whole point of thrift shopping. It also feels like sellers are taking advantage of little policy loopholes with pricing and fees, so by the time you check out, the “deal” isn’t really a deal anymore. Overall, the value just isn’t there for me

I reached out for help and I’m still waiting. They’ve got all the usual polished wording about support and caring about customers, but none of that means much when nobody actually replies.

My box showed up completely crushed, and there was barely any padding inside to protect anything. A couple of items were damaged, which is really frustrating. On top of that, the constant reminder messages felt aggressive, like they were pushing way too hard. not a great experience and I don’t think I’ll be ordering again.

I ordered something from goodwillfinds.com and ended up returning it because the item wasn’t what I expected. The way some of the wording made it sound, I figured the return and refund would be straightforward, but that was definitely not the case. The return was delivered, and then my refund basically just sat there for weeks with no real update. I kept having to check on it and ask what was going on, which got old fast. it was way more hassle than it should’ve been. I probably wouldn’t order from them again unless they make the refund process clearer and actually follow through in a reasonable time.

I like the idea of the site, but uh, the photos make it kind of hard to feel confident about buying. Some are blurry, too dark, or only show the item from one angle. It’s tough to really tell what condition things are in, so I’ve passed on a few items I probably would’ve bought otherwise.

I ordered a jacket and wasn’t expecting it that fast, but it showed up in about 4 days. Happy with the delivery. I’d asked support about the timing too, and they basically said something like, “it should be on its way soon,” so it was a nice surprise when it arrived that quickly.

I was just trying to buy one item, and at some point the checkout started freezing. Or maybe my cart changed first? i’m not even sure what happened in what order, but I kept going back and forth and the cart wasn’t showing what I had picked. After a while I just gave up. Way more hassle than it should’ve been.

I’m not sure if something changed recently or if it’s just what I noticed today, but the prices feel way too high now. It didn’t really seem fair compared to what I expected.

I tried using the site but it was frustrating. The filters kept resetting on me for no reason, pages were loading super slowly, and then checkout kept freezing. How am I supposed to actually buy anything like that?? I ended up giving up.